Scheduling
Appointments may be scheduled through our online booking system or directly through the salon:
A valid credit or debit card is required to reserve all appointments, including appointments scheduled online or through the salon.
If you have questions or need assistance with your appointment, please contact My Curly Stylist.
New Client Deposits
All new client appointments require a 50% deposit at the time of booking to reserve the appointment.
Your deposit is applied directly toward the total cost of your scheduled service and is not an additional fee. The remaining balance will be due at the completion of your appointment.
If you need to cancel or reschedule your appointment, our standard 48-hour cancellation policy applies.
If you reschedule with at least 48 hours’ notice:
Your deposit may be transferred and applied toward your rescheduled appointment.
If you cancel with at least 48 hours’ notice:
Your deposit will be refunded.
If you cancel or reschedule with less than 48 hours’ notice:
Your deposit will be applied toward the 50% late-cancellation fee and will not be refunded or transferred to a future appointment.
If you do not show up for your appointment:
Your deposit will be applied toward the 50% no-show fee and will not be refunded or transferred to a future appointment.
Following a late cancellation or no-show, a new 50% deposit will be required to reserve another new client appointment.
Cancellations & Rescheduling
We understand that life happens and sometimes plans need to change. We ask that you give us at least 48 hours’ notice if you need to cancel or reschedule your appointment.
Appointments canceled or rescheduled with 48 hours or more notice will not incur a cancellation fee.
Appointments canceled or rescheduled with less than 48 hours’ notice will be charged 50% of the scheduled service total.
No-Shows
An appointment is considered a no-show when a client does not arrive for their scheduled appointment and has not contacted the salon to cancel or reschedule.
No-shows will be charged 50% of the scheduled service total.
For new client appointments, the 50% deposit paid at booking will be applied toward the no-show fee.
If we are unable to process an applicable fee using the card on file, any outstanding balance must be paid before another appointment may be scheduled.
Late Arrivals
We want every client to receive the full time and attention reserved for their service. Arriving late may prevent us from completing your scheduled service without affecting the clients booked after you.
If you are running late, please contact the salon as soon as possible.
Clients arriving more than 15 minutes late may need to have their appointment rescheduled. If we are unable to perform the scheduled service due to a late arrival, the appointment will be treated as a late cancellation and a fee of 50% of the scheduled service total will apply.
Card on File & Payment
A valid credit or debit card is required to reserve your appointment. Your card information is securely stored through our booking system.
For appointments that do not require a deposit, your card will not be charged simply for booking an appointment.
New client appointments require a 50% deposit at the time of booking, which is applied toward the total cost of the scheduled service.
By scheduling an appointment with My Curly Stylist, you authorize My Curly Stylist to charge the card on file for applicable cancellation, late-arrival, or no-show fees in accordance with this policy.
Payment for any remaining service balance is due at the end of your appointment. We accept cash and major credit/debit cards.
Exceptions
We understand that emergencies and unexpected circumstances happen. Cancellation, no-show, and late-arrival fees may be waived at the discretion of My Curly Stylist and/or the servicing stylist.
Exceptions are considered on an individual basis and are not guaranteed.
Agreement to Salon Policies
By scheduling an appointment with My Curly Stylist—whether online, by phone, by text, or directly through a member of our team—you acknowledge and agree to our scheduling, deposit, cancellation, no-show, late-arrival, and payment policies.
Thank you for respecting the time reserved for you, your stylist, and the clients waiting to get their curls into our chairs. 💛
For additional information, please review our Terms & Conditions.